Refund policy

RETURN & REFUND POLICY

Last updated: November 1, 2026

At Liftiva™, we want you to be satisfied with your purchase. This policy applies to orders placed through our website. Any mandatory consumer rights that apply in your country remain unaffected.

Return window

You may submit a return request within 14 calendar days of delivery. After notifying us, you must send the item back within 14 calendar days. Contact us through the contact form on our website and include your order number.

Return condition

For returns under Liftiva’s return policy, items must be unused, unwashed, undamaged, and returned with their tags and original packaging. Clothing may be tried on only to check fit and size; it must not be worn for ordinary use.

Items that are stained, altered, washed, damaged, or show signs of use beyond trying them on may be refused under this policy or, where required by law, subject to a deduction for their diminished value.

Opening the shipping box alone does not make an item ineligible where local law grants a right to cancel. A product sold with a hygiene seal may be excluded after that seal is broken only where the applicable law allows it.

Items not eligible for return

• Items worn beyond trying them on, washed, altered, stained, or damaged
• Items returned after the applicable return period
• Items marked “Final Sale,” except where mandatory consumer rights apply
• Sealed hygiene products whose seal has been broken, where applicable law permits this exclusion

Refunds

For eligible returns, we will issue approved refunds to the original payment method after receiving and inspecting the item. Refunds will be processed within 10 business days, or sooner if required by applicable law.

Where a statutory cancellation right applies, we may withhold the refund until we receive the returned item or proof that it has been sent back, where permitted by law. Your Europe

Return shipping and other charges

For a change-of-mind return, you are responsible for the return shipping cost if this was disclosed before purchase. If an item is defective or incorrect, contact us so we can help resolve the issue.

Taxes collected by Liftiva will be refunded where required by law. Original shipping charges and other service fees are non-refundable except where applicable law requires otherwise. Import duties, customs charges, and handling fees paid directly to a carrier or customs authority are separate charges; contact that carrier or authority about any possible refund.

Exchanges and defective items

We do not offer direct exchanges. You may request a return and place a new order, subject to this policy and any mandatory rights that apply.

If your item arrives defective or incorrect, contact us with your order number and photos. This policy does not limit your legal rights concerning defective or incorrect products.